What we do
Working together
Everything we do is geared towards building clarity, forging connection, shaping conversations and ultimately driving change in your organisation. Our approach is always fresh and original with no two projects ever the same. We think of the work we do in terms of Strategy, Delivery and Measurement – but in reality, many projects will incorporate elements of each.
Our specialisms
Strategy
Change management
Are you planning a change program? We offer end-to-end support which can involve stakeholder mapping and analysis, core narrative, awareness building, training and e-learning and ongoing communication support, all of which is aimed at and enabling the behaviour change required for your program to achieve its desired outcomes.
Internal communication audits
Would you like an external perspective on your current communication activity? We undertake communication audits that look at your audiences, messages, channels and measurement to see where your future priorities might lie. Most importantly, our recommendations are practical and actionable, designed to give you immediate results.
Internal stakeholder mapping and analysis
Do you need to better understand your internal stakeholders? We work with teams across all functional areas to rigorously analyse audience needs and enable you to ensure relevant and targeted communications.
Communication planning
Are you developing a communication plan? We can help by identifying your audiences, clarifying objectives, shaping messages, refining your channel mix, and measuring outcomes.
Core narrative
Do you have an important story to tell? Whether it be at organisation, function or team level, we can work with you to create your core narrative that explains your what, why, when and how in a way that is both relevant and compelling.
Delivery
Global change implementation
Are you ready to execute your change plan? We can work with you to deliver all the assets you need including websites, video, PowerPoint decks, toolkits, and e-learning to ensure your program achieves its objectives.
Program identity
Do you need a name, strapline and/or identity for your communication program? We bring a fresh perspective to help achieve real stand-out and we do this through original thinking and gorgeous design, always mindful of your brand guidelines!
Internal campaign delivery
Are you planning an internal communication campaign? Whether you have a new strategy, brand, or set of values to launch or a message that is more ‘business as usual’, we can help shape your activities and develop the assets you need to ensure successful delivery.
e-learning
Do you require an e-learning program to embed a new process, system, or support new ways of working? We can work with you to shape, script and produce fully interactive content, ensuring you meet your learning objectives.
Digital channel development
Are you setting up a new digital channel such as an intranet site, email update or social platform? We can help you to scope, design and develop your channel, drafting content as required..
Video communications
Are you about to produce a video? Whether it’s an explainer video, leadership communication, instructional or how-to video, we can help you to plan, script and produce your video to ensure it achieves the best possible outcomes.
News updates
Are you keen to keep your internal audiences up to date? We can help you source, draft, and broadcast news through your intranet, by email updates or via social channels to ensure a continuous flow of information to those who need it.
Communication toolkits
Do you want to make communication easier for your managers? We work with our clients to create communication toolkits that provide guidance on good communication practice and the content users need to deliver effectively.
Measurement
State of Engagement™
Are you keen to understand how engaged your people are with key messages? Our State of Engagement™ methodology is anchored around a few simple questions that provide you with an instant snapshot of levels of engagement within your organisation. We can then also work with you to develop the engagement plans required.
Focus groups
Do you need to find out what people think about your communication? We can manage online or in-person focus groups to help you build an immediate picture, enabling you to prioritise accordingly.
Surveys
Are you planning an internal communication survey? We’ve run a host of surveys with both small and large organisations to provide a comprehensive picture of the current communication environment, also benchmarking scores where possible.
